Customer Service Executive-KL AIG

AIG provide terms, conditions and specifications of the Job as Customer Service Executive-KL which will be placed in Kuala Lumpur

Below are the complete of requirements, job specifications, schedule of interviews and addresses and contact (email or phone number) of The Company.


Company
AIG
Location
Kuala Lumpur
City
Kuala Lumpur
State
M14
Country
MY
Published at
Mon, 27 Oct 2014 03:21:41 GMT

Job Description

Overall Job Purpose

To assist the Customer Service Manager/Assistant Manager in the daily operation and management of the Front Counter to ensure a high level of service to customers at all times, while ensuring compliance to all controls and regulatory requirements.

Key Job Responsibilities

1.Work with the Customer Service Manager/Assistant Manager towards achieving the Customer Service objectives & KPIs

2.Assist in providing system training to agent/ new user of branch towards increasing the overall usage of eternalized systems that have been or will be implemented

3.Conduct simple trend/analysis of the usage of eternalized systems and suggest improvement to further increase utilization

4.Attend to walk-in customers’ and agents’ queries, service requests, receipting, submissions and/or complaints by taking appropriate actions and ensure complete follow through until resolution

5.Assist the Customer Service Manager/Assistant Manager in ensuring the smooth running of daily operation at branch counter

6.Attend to operational issues and needs brought to his/her attention by team members by working with all relevant internal and external parties until resolved

7.Monitor the customers walk-in traffic at Service Center and take appropriate actions to manage the queue by reducing the waiting and serving time Attend to all submissions and requests are processed or attended to within stipulated time frame

8.Verify and check that all premium collections by branch are accounted for and end of day balancing is complete and correct for timely submission to F&A Dept, Head Office

9.Gather and provide feedback from walk-in customers & agents to Management for service improvement and contribute towards improved Service Survey Net Profit Score (NPS)

10.Branch coordinator for CSG Record and Data Management in accordance to Record Keeping guidelines

11.Coach and guide new team members on servicing and operations processes, policies and guidelines

12.To deputise the Customer Service Manager/Assistant Manager to carry out his/her duties in his/her absence

13.To undertake any other functions, projects and/or assignments as instructed by Superior and/or Management

Position Requirements

1.At least a Diploma, Advanced/Higher/Graduate Diploma

2.At least 2 year(s) of working experience in Customer Service line Good communication skills (oral and written) in English and Bahasa Malaysia.

3.Strong interpersonal skills and ability to work in stressful environment

4.Strong organization skill and good time management

5.Ability to adapt in a fast-paced working environment.

6.Able to work in staggered work-hours and lunch-breaks whenever necessary according to operational needs

If You interested and meet the requirements please submit your application immedietly :

To submit your application by online, click on the link labeled with Apply Click Here or Apply This Job at the bottom of this Job vacancy information. Hopefully you get your dream Job….!

Notes :

  1. Kindly note that applying to this job also means that your application will be forwarded to employers with similar job vacancies available.
  2. If you do not wish for your resume to be forwarded to other employers, please do not apply to this job vacancy.
  3. Only shortlisted candidates will be notified