Lubricants Technical Advisor – Sarawak Shell
Shell provide terms, conditions and specifications of the Job as Lubricants Technical Advisor – Sarawak which will be placed in Kuching
Below are the complete of requirements, job specifications, schedule of interviews and addresses and contact (email or phone number) of The Company.
Thu, 30 Oct 2014 07:19:17 GMT
To provide first line technical advice to direct accounts, industrial and transport customers, and Shell Sales force on the use of the Shell lubricants portfolio in order to best exploit the technical attributes of Shell products and services to commercial advantage, and to trouble shoot any technical issues.
To support and to secure technical partnership with key direct accounts (gold and platinum):
Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice. Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question
Correctly specify appropriate products to be used for specific applications (vehicles, machinery and equipment), immediate recommendations, and with use of reference materials and networks, etc.
Prepare customer plant/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy
Provide HSE, Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation
To drive top and bottom line growth:
Work closely with local sales and global accounts who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy. Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products
Drive x/up-sales opportunities through developing and delivering appropriate lubricants training to direct Sales/Marketing staff to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required
- Degree (e.g. BSc, BEng) – engineering or chemistry or comparable technical background skills
- Two to five years experience in a technical (lubricants & applications) environment depending on job level
- Good English skill level
- Experience in a customer facing role (CSO or front line sales) beneficial
- Demonstrates interpersonal and communication (written and verbal) skills
- Have engineering knowledge in industry or transport, or related discipline
No. of Positions
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