Customer Service Representative Warisan Budaya Dan Alam Semulajadi Berhad
Warisan Budaya Dan Alam Semulajadi Berhad provide terms, conditions and specifications of the Job as Customer Service Representative which will be placed in Selangor
Below are the complete of requirements, job specifications, schedule of interviews and addresses and contact (email or phone number) of The Company.
Warisan Budaya Dan Alam Semulajadi Berhad
Fri, 05 Dec 2014 07:43:21 GMT
Although customer service jobs vary according to sector, the company and the level of the position the fundamental job requirements remain standard for the customer service function in an organization.
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers’ accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Education and Experience
High school diploma, general education degree or equivalent
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
communication skills – verbal and written
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
Salary: RM 1 500 per month
Job Type: Non-Executive
Category: Admin/Data Entry | Customer Svc/Call Centre | Tourism/Hotels
Application Deadline: 19 Dec 2014
Email Address to Receive Resumes: firstname.lastname@example.org
If You interested and meet the requirements please submit your application immedietly :
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