Customer Service Representative Warisan Budaya Dan Alam Semulajadi Berhad

Warisan Budaya Dan Alam Semulajadi Berhad provide terms, conditions and specifications of the Job as Customer Service Representative which will be placed in Selangor

Below are the complete of requirements, job specifications, schedule of interviews and addresses and contact (email or phone number) of The Company.


Company
Warisan Budaya Dan Alam Semulajadi Berhad
Location
Selangor
City

State
M10
Country
MY
Published at
Fri, 05 Dec 2014 07:43:21 GMT


Job Description

Although customer service jobs vary according to sector, the company and the level of the position the fundamental job requirements remain standard for the customer service function in an organization.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle product and service inquiries

provide pricing and delivery information

perform customer verifications

set up new customer accounts

process orders, forms, applications and requests

organize workflow to meet customer timeframes

direct requests and unresolved issues to the designated resource

manage customers’ accounts

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken

prepare and distribute customer activity reports

maintain customer databases

manage administration

communicate and coordinate with internal departments

follow up on customer interactions

provide feedback on the efficiency of the customer service process

Education and Experience

High school diploma, general education degree or equivalent

knowledge of customer service principles and practices

knowledge of relevant computer applications

ability to type

knowledge of administrative procedures

numeric, oral and written language applications

product knowledge

Key Competencies

interpersonal skills

communication skills – verbal and written

listening skills

problem analysis and problem-solving

attention to detail and accuracy

data collection and ordering

customer service orientation

adaptability

initiative

stress tolerance

Job Info:
Salary: RM 1 500 per month

Job Type: Non-Executive

Experience Level:
Any

Category: Admin/Data Entry | Customer Svc/Call Centre | Tourism/Hotels

Job Location:
Selangor

(Bandar Sunway)

Application Deadline: 19 Dec 2014

Email Address to Receive Resumes: shazilazee@yahoo.com

If You interested and meet the requirements please submit your application immedietly :

To submit your application by online, click on the link labeled with Apply Click Here or Apply This Job at the bottom of this Job vacancy information. Hopefully you get your dream Job….!

Notes :

  1. Kindly note that applying to this job also means that your application will be forwarded to employers with similar job vacancies available.
  2. If you do not wish for your resume to be forwarded to other employers, please do not apply to this job vacancy.
  3. Only shortlisted candidates will be notified